Down Hard!!

I did not know until I got message from a couple friends with my morning e-mail, including one from my Dad… The website is down. I go to look to find that DarkerView is down hard, 403 Error!!

I have changed nothing in the basic website for months, at least nothing on the configuration side. With WordPress installed all I generally do is post using the WP admin tools. Everything was there, I could FTP into the site, all the configurations stuff looked right, there was no response when HTTP protocol was used. I poked about a little at the problem, but could see no reason why the site would be down.

It was not until later, around lunch, that I was able to call GoDaddy tech support and see what they could make of the problem. I expected a quick fix, something that could be done in a couple minutes. This was not to be, they could not figure it out either. The gal I was speaking to kept bringing in even more senior techs to look at the problem. It was nearly 45 minutes on the phone, usually on hold, with nothing resolved. At least I could work on a document at my desk between answering questions about the site.

They finally just gave up. At least they would give up on my hosting account. The solution was to create a new hosting account and copy everything over. A little later that evening, on a friend’s iPad at the Keck public lecture, that I found that DarkerView was back online. Of course I find a slew of automatic emails in my inbox welcoming me to GoDaddy hosting.

GoDaddy has great tech support. I rarely need to use them, the service is very stable, but when you do call you get a human (who speaks English!) and they generally know what they are doing. One way or another they fix the problem.

Thanks for letting me know about the site crash… At least I know that someone reads my blog!

Author: Andrew

An electrical engineer, amateur astronomer, and diver, living and working on the island of Hawaiʻi.

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