After navigating the phone menu system and a few minutes on hold the phone rings and a nurse practitioner picks up…
Nurse: “What can I help you with today Mr. Cooper?”
Me: “I need to schedule a vaccination.”
Nurse: ” You can do that by going to our website and clicking on the COVID link at the top of the page.” …and she continues with an obviously well rehearsed answer with information on getting a COVID vaccination.
Me: “Stop! Not COVID… Tetanus!”
A long pause…
Nurse: “Let me find you an appointment time, do you prefer the Kona clinic?”